Marking tool paints with offset
- The marking tool appears to be offset when marking teeth.
- Inaccurate placement of marks within the software.
- Marks are not aligned correctly on the graphical interface.
Possible cause
The marking tool inside the “Expert Features” may exhibit offset behavior if the monitor scaling factor in Windows is adjusted. Windows scaling allows users to adjust the size of text, apps, and other items, which can sometimes cause graphical inconsistencies. This issue often occurs when the scaling factor is set above 100%.
Explanation
When the monitor scaling factor is set above 100%, the graphical alignment of the marking tool might be affected, causing an offset. The software’s graphical interface expects a 100% scaling factor for accurate positioning. Reducing the scaling factor to 100% resolves the issue and ensures proper tool alignment.
Solution
 Set Monitor Scaling Factor to 100%
- Right-click on the desktop and select Display settings.
- In the “Scale and layout” section, find the dropdown menu under Change the size of text, apps, and other items.
- Select 100% from the dropdown menu.
- Restart the software for the changes to take effect.
Additional Recommendations
Multiple Monitors
If using multiple monitors with different scaling factors, ensure that the monitor used with the software has its scaling factor set to 100%.
Custom Scaling
If using a custom scaling level, reset it to the default value by clicking on “Turn off custom scaling and sign out” in the Display settings.
